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FAQ

FAQ

What are your operating hours?

Group class hours are as follows:

Monday to Thursday: 7am - 9am , 12:30pm - 1:30pm, 6pm - 8pm

Friday: 7am - 9am, 12:30pm - 1:30pm

Saturday: 9am - 12pm

Sunday: 9am - 12pm

Hours are subject to changes.

We will be closed on Public Holidays for Group Classes.

Personal Training hours are by appointment only.

We do not take walk-ins.

How do I enter the gym?

Kindly press the intercom for unit #04-01 at Gianurn Building, 241 River Valley Rd S'238298 and one of our staff will let you in! 🙂

Do note, access to the gym is by appointment or class booking only. There may not be anyone around to grant access outside of those timing.

What are the amenities available?

There are 2 shower rooms, 2 washrooms and a water cooler point.

What if I am facing issues with class booking on Vibefam app?

Fret not! Kindly make booking and purchase of our packages on https://www.empwr-training.com/group-class instead. Otherwise, feel free to reach out to us at, contact@empwr-training.com.

I am a beginner to working out. Can I still join any of the classes?

Yes of course! We are here to educate and guide you! We welcome all, no matter your level of experience. Feel free to ask any of our friendly coaches if you have any questions or concerns during class too.

I do not play any sports, nor am I a professional athlete. Can I still join any of the classes?

Yes of course! We welcome all! Feel free to reach out to any of our friendly coaches during class if you have any questions or concerns.

How do I make purchase of packages?

Firstly, you will need to create a Vibefam account on the Vibefam app, or through our website when you are checking out our packages.

Secondly, purchases of any packages can be done either through the Vibefam app or our website.

How do I book classes?

You can secure your slots through our website or Vibefam App.

Class slots are opened 7 days before the scheduled class date and reservations is on a first come first serve basis.

How long will my package last?

EMPWR has 5 packages available for purchase:

Single Pack: $35.00 - You will have 7 days to activate your 1-session pass from date and time of purchase.

10 Sessions Pack: $270.00 - This package will last for 90 days and will take immediate effect upon purchase of the package.

20 Sessions Pack: $450.00 - This package will last for 90 days and will take immediate effect upon purchase of the package.

2-Week Unlimited Pass (Recurring): $162.00 - This package will last for 14 days and will take immediate effect upon purchase of the package. This is a recurring package and will renew automatically when the package ends.
 

Monthly Unlimited Pass (Recurring): $315.00 - This package will last for 30 days and will take immediate effect upon purchase of the package. This is a recurring package and will renew automatically when the package ends.

*Note prices stated are nett and in Singapore Dollars (SGD).

Is there any trial class before signing up for any package?

Each person can only sign up once for the trial pass. Standard Packages will be shown for subsequent sign-ups.

1-Week Unlimited Trial Pass - $59.00 (Entitled to unlimited group classes for 7 days)

Do note that this 1-Week Unlimited Trial Pass will last for 7 days and will take immediate effect upon purchase.

What are your operating hours?

Group class hours are as follow:

Monday to Thursday: 7am - 9am , 12:30pm - 1:30pm, 6pm - 8pm

Friday: 7am - 9am, 12:30pm - 1:30pm

Saturday: 9am - 12pm

Sunday: 9am - 12pm

Hours are subject to changes.

We will be closed on Public Holidays.

How long is each class?

Each class runs approximately for 45 minutes. Do ensure you arrive on time for your session.

Can I cancel my sessions after I've booked them?

Yes, be sure to cancel your sessions at least 60 minutes before the start of your scheduled class. Three or more cumulative missed bookings or late cancellations (no-shows) over a consecutive 30-day period will result in your booking privileges being restricted for one week, during which you will be unable to waitlist yourself for any session and will only be able to make same-day bookings. If you register any additional no-shows during a period while your booking privileges are restricted (restricted booking period), each additional no-show will result in your restricted booking period being extended by an additional week. To reactivate your restricted booking privileges early, an administrative fee of $50 is chargeable.

Am I allowed to share my package?

No, you are not to share or transfer your package to another person. Your package is personal to you.

Can I suspend my package?

Only applicable to Monthly Unlimited Package.

You can request for an extension up to 14 days, with supporting documents. These include travel, medical or any other valid documents. Every request is subjected to our approval before any extension/suspension is allowed.

Kindly send us an email with documentation proof to contact@empwr-training.com.

Can I cancel my package?

It is sad to lose you. 🙁

You may request for cancellation of your recurring package anytime you like. Drop us an email at contact@empwr-training.com to stop auto-renewal. There will be no refund if this occurs. This request will only stop the auto-renewal of the package.

You will still be eligible to come to our classes for the remainder of the validity period of your package. Do note that if you are under our promotional package, cancelling may forgo your ability to re-purchase the same promotional package again.

What happens if I forget to make payment?

Let's hope that doesn't happen!

Failure to make timely payment will result in your removal from EMPWR packages, which includes the removal from all services provided by EMPWR and the use of its facilities.

What happens when I cancel my standard or recurring package?

There will be no refund when you cancel.

What are recurring packages?

Recurring packages are pricing options that auto-renews when the package expires.

Only available for 2-Week Unlimited Pass and Monthly Unlimited Pass. Please refer to our Rates page for package pricing.

What are your opening hours?

Personal Training visits are by appointment only.

How do I make an appointment?

Kindly arrange for a trial with us by writing in to contact@empwr-training.com, or by contacting Benedict at +65 9456 2923 (for Gianurn Building branch) or Zac at +65 9838 6076 (for Opp Valley Point branch).

What are the rates for Personal Training?

Kindly drop us an enquiry on the Personal Training tab or contact Benedict at +(65) 9456 2923 (for Gianurn Building branch) or Zac at +65 9838 6076 (for Opp Valley Point branch) and we will get back to your shortly!